Website Policy

PRIVACY:
The privacy of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the privacy of any personal information. We use the information collected on this site for the sole purpose of fulfilling a customer order, or contacting a customer in the event that a problem occurs with an order.

SECURITY:
This website takes every precaution to protect the information of our users. Sensitive information is encrypted and is protected with the best encryption software in the industry - Secure Sockets Layer (SSL) encryption.

ORDERING:
Online: There is not a minimum order requirement. When you finish shopping you will see the final price of your order including shipping and tax (if applicable) in the shopping basket. If you want to proceed with the order, simply press the button for payment via PayPal or fill in the credit card information. The verification and payment are processed via Square secure platform. We do not have access in any way to your credit card information.

By Phone: If you prefer to order by phone, please call our customer service department at (718) 752-2093. This option does not require credit card information online, you can give your credit card information over the phone or you can choose to pay by check or money order. To guarantee delivery, all addresses must be complete and correct.

TO CHANGE THE SHIPPING ADDRESS:
If your order has not already been shipped, we can change the shipping address. Contact our customer service department immediately at (718) 752-2093.

TO CANCEL AN ORDER:
If your order has not already been shipped, we can cancel your order. Contact our customer service department immediately at (718) 752-2093.

ADJUSTING QUANTITIES AND PRICE:
We have the right to lower quantities in your order if there are not enough items in the stock. You will be given refund for items missing from the order. Price of the products listed per weight (meat products) will be charged per real product weight and the difference, if any, will be either refunded to the customer or we will contact you if there is any balance remaining to make an additional payment.

FORM OF PAYMENT:
We accept credit cards: Visa, Master Card, Discover and American Express. You can pay online also using Pay Pal or you can call us with your credit card information. All orders are shipped after receiving the payment!

SHIPPING:
You have an option to choose the shipping method at the shopping basket. The price for shipping is calculated per actual weight and ZIP code and is provided by UPS or USPS server.
We can ship to P.O. Boxes only by USPS! Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. Orders from $90.00 have free shipping on eligible items only within continental US!

CLAIMS:
With the exception of a product received damaged in shipment, all sales are final. In the event of damaged product, you must notify us via email within 24 hours of receiving your order shipment to be eligible for a refund or exchange. Please keep damaged product and/or a clear photograph of the product and the condition of the box until after having spoken or received an email response from one of our representatives. To email a claim, please contact us, giving as much detail as possible. Product received damaged may be either replaced with an identical product or the purchase price may be refunded at the discretion of slovczechvar.com. We double check all orders for accurate quantities, however, if you do not receive billed quantities, please contact us immediately.

Biggest selection of Czech and Slovak Products in the USA!
Largest selection of Slovak and Czech Products in America!
Slovak and Czech food
Horalky, Fidorka
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