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Website Policy



PRIVACY:
The privacy of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the privacy of any personal information. We use the information collected on this site for the sole purpose of fulfilling a customer order, or contacting a customer in the event that a problem occurs with an order.

SECURITY:
This website takes every precaution to protect the information of our users. Sensitive information is encrypted and is protected with the best encryption software in the industry - Secure Sockets Layer (SSL) encryption.

ORDERING:
Online:
There is not a minimum order requirement. When you finish shopping you will see the final price(*except NY residence) of your order including shipping and handling in the shopping basket. If you want to proceed with the order, simply press the button for payment. You will be directed to the secure site to fill in payment information.
* NY residence will be also charged appropriate sales tax for taxable items in the order.

By Phone:
If you prefer to order by phone, please call our customer service department at (718) 752-2093.
This option does not require credit card information online, you can give your credit card information over the phone or you can choose to pay by check or money order.

To guarantee delivery, all addresses must be complete and correct.

TO CHANGE THE SHIPPING ADDRESS:
If your order has not already been shipped, we can change the shipping address. Contact our customer service department immediately at (718) 752-2093.

TO CANCEL AN ORDER:
If your order has not already been shipped, we can cancel your order. Contact our customer service department immediately at (718) 752-2093.

ADJUSTING QUANTITIES AND PRICE:
We have the right to lower quantities in your order if there are not enough items in the stock. You will be charged only for those items shipped. Some product price is listed per pound as noted next to each applicable product and actual weight and price will be adjusted accordingly.

FORM OF PAYMENT:
We accept credit cards: Visa, Master Card, Discover and American Express, checks or money orders.
You can pay online also using Pay Pal or you can call us with your credit card information.

All orders are shipped after receiving the payment!

SHIPPING:
All charges for shipping included in the order are for shipments within continental United States only, using UPS Ground service. Shipments to Alaska and Hawaii or any other destination are subject to different shipping charges and can be delivered by a different carrier. We can ship to P.O. Boxes only by USPS and the amount for shipping in the order might be adjusted.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

CLAIMS:
With the exception of a product received damaged in shipment, all sales are final. In the event of damaged product, you must notify us via email within 24 hours of receiving your order shipment to be eligible for a refund or exchange. Please keep damaged product and/or a clear photograph of the product and the condition of the box until after having spoken or received an email response from one of our representatives. To email a claim, please contact us, giving as much detail as possible. Product received damaged may be either replaced with an identical product or the purchase price may be refunded at the discretion of slovczechvar.com.

We double check all orders for accurate quantities, however, if you do not receive billed quantities, please contact us immediately.


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Website Policy
 
  10-59 Jackson Ave., Long Island City, New York 11101
Tel.: (718) 752-2093  e-mail: slovczechvar@yahoo.com
webmaster: webmaster@slovczechvar.com
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author © jaroslav(at)nemcok(dot)sk